Effective date: September 18, 2026
Graham Life Services (“Graham Life,” “we,” “us,” or “our”) is an independent insurance agency located at 3720 Atlanta Hwy, Suite 1, Athens, GA 30606. This Privacy Policy explains what information we collect when you visit graham.life, contact us, schedule an appointment, or communicate with us by phone, text message (SMS), or email, and how we use and protect that information.
1. Information We Collect
- Information you give us: name, mailing address, email address, phone number, date of birth, and Medicare or health-coverage details you choose to share so we can help you compare plans (for example, your current plan, doctors, and prescriptions).
- Appointment and communication records: appointment requests, notes from our conversations, and copies of emails and text messages exchanged with our office.
- Website usage data: standard analytics information such as pages visited, browser type, device, and approximate location, collected through cookies and similar technologies.
2. How We Use Your Information
- To respond to your questions and requests and to schedule and confirm appointments.
- To identify Medicare and other insurance options that fit your needs and to assist with enrollment, service, and annual plan reviews.
- To send service messages and reminders (for example, requests to update your doctor and prescription list before the Annual Enrollment Period).
- To send educational and promotional messages about our services when you have given us permission to do so.
- To comply with insurance, Medicare (CMS), and other legal and regulatory obligations, including call recording where required.
3. Text Messaging (SMS) Program
When you provide your mobile number and give consent — by checking the consent box on one of our web forms, scheduling an appointment, texting us first, or agreeing verbally with a licensed agent — you agree to receive text messages from Graham Life Services at the number you provided. Messages may include appointment confirmations and reminders, requests to update your information, plan-review follow-ups, and occasional information about Medicare enrollment periods and our services.
- Message frequency varies based on your interaction with us. Message and data rates may apply.
- Opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further texts unless you opt in again.
- Need help? Reply HELP to any message, call (706) 749-7001, or email contact@graham.life.
- Consent to receive text messages is not a condition of purchasing any product or service.
- Carriers are not liable for delayed or undelivered messages.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be sold, rented, or shared with any third party.
4. How We Share Information
We do not sell your personal information. We share it only as needed to serve you:
- With insurance carriers and Medicare when you ask us to quote, enroll you in, or service a plan.
- With service providers that help us operate our business (for example, our customer-relationship, scheduling, email, and text-messaging platforms, and website hosting). These providers may use your information only to perform services for us.
- When required by law, regulation, subpoena, or to protect our rights or the safety of others.
5. Cookies and Analytics
Our website may use cookies and tools such as Google Analytics and the Meta (Facebook) pixel to understand how visitors use the site and to show relevant ads. You can control cookies through your browser settings; disabling cookies may affect some site features.
6. Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to staff who need it to serve you. We keep records as long as needed to serve you and to meet insurance and CMS record-retention requirements (generally at least 10 years for Medicare enrollment-related records).
7. Your Choices
- Text messages: reply STOP to opt out at any time.
- Emails: use the unsubscribe link in any marketing email or contact us.
- Phone calls: ask to be placed on our internal do-not-call list.
- Access or correction: contact us to review or update the information we hold about you.
8. Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of the page will show when it was last revised.
10. Contact Us
Graham Life Services
3720 Atlanta Hwy, Suite 1, Athens, GA 30606
Phone: (706) 749-7001
Email: contact@graham.life
Graham Life Services is not connected with or endorsed by the U.S. government or the federal Medicare program. Please also review our Terms & Conditions.